Cookie Policy for Tenant Help Desk Tool

This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website. It explains what cookies are, how we use them, and your options for managing them.

By using the Tenant Help Desk Tool, you agree to our use of cookies as described in this policy. Please read this policy carefully to understand our views and practices regarding your cookies and how we treat them.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

There are two main types of cookies:

• Session Cookies: These cookies are temporary and are deleted once you close your browser. They help with navigation around the website and are necessary for basic functionality.
• Persistent Cookies: These cookies remain on your device for a set period of time (or until you delete them) and help with functions like remembering your preferences or login credentials when you return to the site.

2. How We Use Cookies

We use cookies and similar tracking technologies for several purposes:

• To Enhance User Experience: Cookies help us remember your preferences (such as language settings or login details) to make your visits to the website more convenient.
• To Analyze Website Traffic: Cookies allow us to monitor traffic, measure site performance, and gather insights on how visitors use our website. This helps us improve the content and functionality of the website.
• To Provide Marketing and Promotional Content: Cookies can be used to serve you targeted advertisements based on your browsing history or interests. This ensures you receive relevant content and promotions.

3. Types of Cookies We Use

We use the following types of cookies on our website:

• Essential Cookies: These cookies are necessary for the basic functioning of the website and cannot be turned off in our systems. They are typically set in response to actions you take, such as logging in or filling out forms.
• Performance Cookies:These cookies collect anonymous information about how visitors use the website. They help us understand which pages are most popular, how visitors move through the site, and if there are any technical issues (such as broken links).
• Functional Cookies: These cookies allow the website to remember your preferences (such as language or region) and provide enhanced, more personal features.
• Targeting or Advertising Cookies: These cookies track your browsing habits across different websites to deliver targeted advertisements. These cookies are typically set by third-party advertising networks with our permission.

4. Third-Party Cookies

We may allow third-party service providers (such as analytics or advertising partners) to set cookies on your device to gather data about your activity on our site. These third parties may use this information to track your browsing behavior across different websites and provide targeted ads or content based on your interests.

Some of the third parties we may work with include:

• Google Analytics: To analyze user behavior on our website. Google may use the data collected to contextualize and personalize ads on its own advertising network.
• Advertising Networks:For targeted advertising and retargeting campaigns, such as Google Ads or Facebook Ads.

You can learn more about how third parties use cookies by visiting their respective privacy policies.

5. Managing Cookies

You have the right to choose whether or not to accept cookies. You can manage your cookie preferences by:

• Browser Settings: Most browsers allow you to manage cookie settings. You can choose to block cookies or delete them entirely. However, please note that disabling certain cookies may affect the functionality of the website and limit your user experience.
  • For Chrome
  • For Firefox:
  • For Safari:
  • For Edge:
• Opting-Out of Targeted Advertising:If you prefer not to receive targeted ads, you can opt-out through the following links:
  • Google Ads Settings
  • Network Advertising Initiative (NAI)
  • Digital Advertising Alliance (DAA)
• Cookie Consent Management: If applicable, you can use the cookie banner or settings tool on our website to manage your cookie preferences, and choose which types of cookies you would like to enable or disable.

6. Your Privacy Rights (USA and Canada)

Under California’s Consumer Privacy Act (CCPA), California residents have the following rights regarding their data:

• Right to Know: You can request to know what personal data we collect through cookies.
• Right to Opt-Out: You can opt-out of the sale of your personal data, though we do not sell personal data.
• Right to Delete: You can request that we delete the personal data we have collected from you through cookies.

For Canadian residents governed by PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access and Correct Your Data: You can request a copy of the data we have collected about you and request that it be corrected if needed.
• Withdraw Consent: You can withdraw your consent for us to process your data through cookies at any time.

To exercise any of your rights or if you have any questions about your cookie preferences, please contact us at the details provided below.

7. Changes to This Cookie Policy

We may update our Cookie Policy from time to time. When we make changes, we will post the updated policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we use cookies.