Terms and Conditions for Tenant Help Desk Tool

Welcome to the Tenant Help Desk Tool (the “Service,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services, so please read them carefully.

By accessing or using our website [Your Website URL] and the Tenant Help Desk Tool, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our services.

1. Acceptance of Terms

By using the Tenant Help Desk Tool, you agree to abide by these Terms and all applicable laws, rules, and regulations. You acknowledge that you have read, understood, and agree to be bound by these Terms.

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on this page, with an updated effective date. You are encouraged to review this page periodically to stay informed of any changes.

2. Eligibility

To use the Tenant Help Desk Tool, you must be at least 18 years of age or have the legal capacity to form a binding contract. By using the Service, you represent and warrant that you meet these eligibility requirements.

If you are using the Service on behalf of a business or organization, you represent and warrant that you have the authority to bind the organization to these Terms.

3. Services Provided

The Tenant Help Desk Tool provides a platform for tenants and property managers to communicate and manage tenant-related issues, including but not limited to:

• Submitting maintenance requests
• Receiving status updates on requests
• Accessing tenant-related information and documents

We may update, modify, or discontinue features of the Service at any time, without prior notice, and are not liable for any such changes.

4. User Responsibilities

By using the Tenant Help Desk Tool, you agree to:

• Provide Accurate Information:You are responsible for providing accurate, up-to-date, and complete information when using the Service.
• Respect the Privacy of Others: You must not share any personal or confidential information of others without their consent. All data collected will be processed in compliance with our Privacy Policy.
• Not Abuse the Service: You agree not to misuse the Service by submitting fraudulent, offensive, or inappropriate requests. You must not attempt to access or tamper with any part of the Service for unauthorized purposes.
• Compliance with Laws: You must use the Service in accordance with applicable laws and regulations, including but not limited to privacy laws such as CCPA in California and PIPEDA in Canada.

5. User Accounts

To use certain features of the Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

You agree to immediately notify us of any unauthorized use or breach of your account. We are not liable for any loss or damage resulting from your failure to protect your account information.

6. Prohibited Activities

When using the Service, you agree not to:

• Engage in illegal, defamatory, or harmful activities.
• Upload or transmit any malware, viruses, or other harmful content that may affect the Service.
• Use automated tools to access or scrape our website or data without our express permission.
• Violate or attempt to violate the security or integrity of the Service.

We reserve the right to suspend or terminate your account if you violate these Terms.

7. Privacy and Data Protection

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data, including the use of cookies and other tracking technologies.

For users in California, USA, we comply with the California Consumer Privacy Act (CCPA), and for users in Canada, we adhere to PIPEDA regulations. You may have rights to access, correct, or delete your personal information, as well as opt-out of certain uses of your data.

8. Third-Party Services and Links

The Tenant Help Desk Tool may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. You should review the terms and privacy policies of third-party websites before engaging with them.

9. Disclaimers and Limitation of Liability

• No Warranty:The Service is provided "as is," without any warranties, express or implied. We do not guarantee the accuracy, completeness, or reliability of the Service or any content provided through the Service.
• Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
• Indemnification: You agree to indemnify, defend, and hold harmless us and our affiliates, employees, agents, and licensors from any claims, damages, or liabilities arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

We reserve the right to suspend or terminate your access to the Tenant Help Desk Tool at any time, without notice, for any violation of these Terms or for any other reason, at our sole discretion.

Upon termination, your right to use the Service will cease, and you must immediately stop using the Service.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws.

12. Changes to Terms and Conditions

We may update or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on this page, with an updated effective date. We encourage you to review these Terms periodically to stay informed about how we are managing your use of the Service.