Privacy Policy for Tenant Help Desk Tool

Thank you for using the Tenant Help Desk Tool (“Service,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website and use the Tenant Help Desk Tool.

By using the Tenant Help Desk Tool, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect the following types of personal information when you use our Service:

a) Personal Identification Information

• Name
• Email address
• Phone number
• Tenant ID or Lease number
• Address
• Any other information you voluntarily provide when creating a support request or communicating with our team.

b) Usage Data

• IP address
• Browser type and version
• Pages visited on the website
• Time spent on pages
• Device type and operating system

c) Communication Data

• Messages or requests submitted through the Tenant Help Desk
• Communication preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: To respond to your inquiries, resolve issues, and provide technical support for the Tenant Help Desk Tool.
• To Manage Your Account: To process and manage your tenant-related requests, including assistance with maintenance, payments, or other related matters.
• To Improve Our Website: To monitor and analyze trends, usage patterns, and preferences to enhance user experience.
• To Communicate with You: To send updates, newsletters, promotional materials, or other communications related to the Service (you may opt-out at any time).
• To Comply with Legal Obligations: To comply with legal requirements or respond to legal processes, such as court orders or subpoenas.

3. How We Protect Your Data

We take the security of your personal information seriously. We use industry-standard security protocols to protect your data, including encryption, firewalls, and access control measures. However, please be aware that no data transmission over the Internet or electronic storage method is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:

• Service Providers: We may share your information with third-party vendors or service providers who perform services for us, such as hosting or maintenance, but only to the extent necessary to fulfill their tasks.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as a court order or government investigation. This includes compliance with the California Consumer Privacy Act (CCPA) for users in California, USA, and PIPEDA for users in Canada.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us recognize you, track your activity, and remember your preferences. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

For more information, please refer to our Cookie Policy

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

For USA (California Residents – CCPA):

Under the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to Know: You have the right to request information about the personal data we collect about you.
• Right to Deletion: You can request that we delete your personal information.
• Right to Opt-Out: You can request to opt out of the sale of your personal information (Note: We do not sell personal data).
• Right to Non-Discrimination: You have the right to access services without discrimination if you exercise your CCPA rights.

For Canada (PIPEDA):

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access and Correct Your Personal Information: You can request a copy of the data we hold about you and request that it be corrected.
• Withdraw Consent: You can withdraw your consent to the processing of your data at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us at the contact information provided below.

7. International Data Transfers

If you are accessing the Tenant Help Desk Tool from outside the USA or Canada, please be aware that your information may be transferred to and stored in countries with different data protection laws. By using the Service, you consent to the transfer of your data to other jurisdictions, including the United States and Canada, where applicable laws may not offer the same level of data protection.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.